Reach a Real Person at Oliver Casino

Expect around thirty-three hours for a document check, counted from the moment your files land. Photo identification, proof of address and payment method confirmation all have to be legible, so a blurry photo starts the clock again. Nothing is withheld from you while that check runs.

Give the first reply a couple of hours if you wrote to us, then reply on the same thread and ask for escalation. Threads that stay open reach a supervisor sooner than fresh messages. Anything still unresolved goes to our complaints address, and then to the Malta Gaming Authority.

Because our team in Birkirkara runs a rota that covers every hour, including the small hours your side of the world. Chat and phone stay staffed through Saturday and Sunday, so a Friday night query is not parked until Monday. The clock never closes on the desk.

Your email address, full name and date of birth are enough to pull up the right profile. Add the payment method you used if money is involved. We never need your password, and staff who ask for it are not from us.

When you start a chat or call, you can pick English, German, Finnish or Norwegian, and the same four are covered in writing. Australian players are served in English by default. Ask for a different language in your first line and the right person takes over.

When asked to close your account, we confirm it in writing to your registered address once the balance is settled. Access stops immediately and any pending withdrawal still pays out. Reopening is possible only after you contact us again and are re-verified.