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Verification, explained

Oliver Casino: Get verified and withdraw without the pause

We check identity because our Maltese licence requires it, and the whole review usually takes 33 hours.

Start verification
18+
Six lines in full

What happens after you send the papers?

You will know who checks, how long it runs and where to write before you start.

Who checks

Oliver Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/726/2012

How long

33 hours

Becomes mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Through without a re-send

Send it clean the first time

01

A phone photo of your ID

Photograph the whole page of your photo identification on a dark, flat surface. Nothing cut off, no glare across the face, all four corners in the frame.

02

Keep the address identical

Show proof of address as a single page issued in your own name. The address lines must match what you entered in your account, letter for letter.

03

Proof of the payment method

Screenshot or scan the payment method confirmation showing your name and the card or wallet ending. Mask any number the casino does not need.

04

After the send, keep an eye out

Once sent, watch your inbox around the clock, since the team reviews day and night. Reply to any query from your registered address so the thread stays whole.

What each copy settles

Documents that pass on sight

Most delays come from one missing corner, and this table removes that doubt.

Document
Confirms
Copy must show
Photo identification
Who you are and your age
Full page, sharp text, all four corners
Proof of address
Where you live now
Your name, address, recent issue date
Payment method confirmation
The card or wallet is yours
Your name, last digits, method logo
Photo identification
The person is the same one
Face and document together, unedited light
Four common returns

The four common refusal causes

Each of the four usual reasons has a fix you can apply within minutes.

Photograph the physical card or page insteadHold the camera still and fill the frame

Screenshot in, screenshot back

A screen grab loses the fine print, the hologram and the edges, so the reviewer cannot match the details and the file goes back.

Raise a ticket to update your account detailsSend a document that matches the new spelling

One spelling, every document

The name or address on the paper differs from what sits on your account, so no match can be confirmed and the review stops there.

Pull a recent bill from your providerChoose the newest statement you hold

Out-of-date proof of address

A utility bill past its useful window shows no current address, so the reviewer cannot confirm where you live today.

Renew before you resubmit the fileSend the replacement once it arrives

Renew it, then send it

A passport or licence past its expiry no longer counts as valid identification, however clear the photo of it may be.

A smooth payout

From accusation to routine: the funds check

Money laundering rules tied to our Malta Gaming Authority licence, MGA/B2C/726/2012, oblige a licensed operator to know where a player's money starts. A request for that picture is routine, comes to high and low rollers alike, and never implies that you have done anything wrong.

Papers we may request

Depending on your situation, the review team may ask for one or more of these:

  • Recent bank statements
  • Payslips from your employer
  • A tax notice of assessment
  • Proof of a property sale
  • A letter confirming a pension
Check timing

Before the payout, not after

Four situations bring the request forward, and each one explains itself before you act.

Adding a new card or wallet

Swapping to a card or wallet we have not seen before links a fresh funding route to your name, so we confirm you hold it.

The first payout request

Cashing out for the first time is the last point before money leaves us, and the licence requires that identity is settled by then.

Ask for a higher ceiling

Asking for a higher deposit ceiling changes your risk profile, so we re-confirm who is behind the account before agreeing.

Are you 18 or over?

Where a profile looks younger than 18+, we ask for photo identification to confirm the minimum age for this market.
Check explained

Find a straight answer here

Does a phone photo of my ID count as a document?
Yes. A clear photo taken with your phone is accepted, provided all four corners sit inside the frame and no light bounces off the surface. Lay the card on a plain table, not on your lap, and keep both sides in the same batch.
Do you ask for the same files again at a second withdrawal?
No. Once a file is accepted it stays with your account, so a later withdrawal does not usually restart the process. We come back to you only if a document has expired or a detail on it has changed.
Who regulates this casino and what is the license number?
The Malta Gaming Authority issues our license, numbered MGA/B2C/726/2012. Oliver Casino Ltd. is the company behind it, registered in Malta as C-18375. That regulator sets the identity standards this page explains.
What do I do if you reject one of my documents?
Read the note attached to the refusal, as it names the exact fault, such as a cropped edge or a glare. Then photograph the same document again and reply with the new copy. If the note stays unclear, write to [email protected] and ask which part failed.
When do you need my documents, at deposit or at withdrawal?
The license requires a completed check at the latest before your first withdrawal leaves. The casino may ask sooner, at registration or after the first deposit, so keep the files ready from the start.
Your check

Your withdrawal is waiting on one check

A verified account moves from request to paid in about 13 minutes, with no hold on identity.

Verify my account